Viewing Root Cause Analysis
Any alert which should have a root cause analysis will have additional info available under the “AI diagnostics” section.
Root Cause Analysis Pending
While LiveNX is waiting for a root cause analysis to be ready, a place holder message is added to the alert.
Root Cause Analysis Complete
Once a root cause analysis is populated, the information shown in the alert will change. As of 24.3.0, no email is sent notifying users that the root cause analysis is ready for the alert.
Additional Column Filter
When root cause analysis is enabled (i.e., when LiveAssist is enabled) an additional column will be present on the “View Alerts” page to filter on root cause analysis alerts. Any alert that has a completed or pending root cause analysis will show a check mark.
